Customer Service Representative

• Handle customer inquiries and resolve customer issues.

• Manage escalated or complex customer concerns.

• Provide guidance and support to team members.

• Maintain service quality and customer satisfaction.

• Assist with training, onboarding, and coaching.

• Review customer feedback and identify areas for improvement.

• Follow company policies and service standards.

Required Qualifications:

• 4–6+ years of customer service experience.

• High school diploma or GED required.

• Excellent communication and interpersonal skills.

• Strong typing and basic computer navigation skills.

• Good problem-solving and conflict-resolution abilities.

• Leadership experience is preferred.