Why This Role Stands Out
Embrace a unique career path with comprehensive training and the chance to become a key host for travelers on Germany's renowned rail network. This role offers a fantastic opportunity to develop valuable customer service and hospitality skills, with potential for long-term integration within the esteemed Deutsche Bahn Group. If you're eager to provide exceptional guest experiences and embark on a rewarding journey, this position is perfect for you to apply.
Quick Overview
Job Description
Gastronomy Steward Aboard | Frankfurt am Main, Germany | Hybrid
This employer is a key internal staffing provider for a major European transportation network, offering a unique pathway into a large and established corporate group. They provide valuable, fixed-term employment opportunities to cover diverse staffing needs, allowing employees to gain significant experience and develop new skills. Many individuals find their long-term career home within this renowned organization through these initial placements.
The Role
- Provide exceptional gastronomic service and be the primary host for guests on Intercity and ICE trains.
- Ensure a welcoming atmosphere and assist guests with boarding and disembarking.
- Prepare food and beverages in the onboard restaurant.
- Serve food and drink offerings to guests in both first and second-class carriages.
- Act as a knowledgeable point of contact for guest inquiries, offering support and solutions.
- Maintain high service quality to ensure guest satisfaction throughout their journey.
What You'll Need
- Completed vocational training in a service-oriented profession (e.g., Restaurant Specialist, Hotel Specialist) OR initial professional experience in gastronomy or hotel industry.
- Proven ability to drive sales through upselling and alternative offers.
- Strong communication and interpersonal skills, adept at handling various guest interactions and conflict resolution.
- Proficiency with digital communication tools (tablets, apps).
- Willingness to undertake overnight stays and work irregular shifts and rotating schedules.
- Fluent in German (B2 level) and conversational English.
What's On Offer
- Comprehensive, full-time, 4-week training program with theoretical and practical segments, concluding with a final exam.
- Opportunity for career development and potential long-term employment within a respected transportation group.
- Possibility of transitioning to part-time roles after successful completion of training.
Apply via Haystack today!
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