Membership Sales Manager - Shangri-La Resort + Golf Club

Job Description
The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for a Membership Sales Manager. Membership Sales Manager
The Membership Sales Manager is responsible for driving membership growth, retention, and revenue through strategic prospecting, relationship-building, and sales execution.

This role manages the full membership sales cycle-from lead generation and tours to closing and onboarding-while ensuring an exceptional, brand-aligned experience for prospective and current members. This position plays a key role in achieving overall club revenue goals and enhancing the membership culture and community. Sales Manager
Membership Sales & Revenue Generation
Develop and execute a strategic membership sales plan to achieve monthly and annual targets. Generate new leads through networking, referrals, community engagement, and events.

Maintain accurate records in CRM system and track sales pipeline metrics. Meet or exceed individual and team sales quotas. Support retention initiatives and assist with member renewals. Represent the club at community functions and networking events. Assist in planning and hosting membership events and open houses. Administrative & Reporting
Maintain accurate contracts, deposits, and documentation. Prepare monthly sales reports and forecasting. Ensure compliance with membership policies and financial procedures.

Bachelor's degree in Business, Marketing, Hospitality, or related field preferred.
~3–5 years of sales experience (private club, hospitality, golf, real estate, or luxury services preferred).
~ Proficiency in CRM systems and Microsoft Office.
~ Flexible schedule including evenings, weekends, and events as needed. Relationship-driven sales approach
High emotional intelligence
PERFORMANCE STANDARDS
Prospect pipeline activity levels
PERFORMANCE STANDARDS
Customer Satisfaction
Serve as a guest relations ambassador and deliver high-level service.

Follow all safety policies, emergency procedures, and chemical handling protocols. Report hazards and practice safe lifting and kitchen safety procedures. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service. Primarily office-based with frequent on-property tours and event participation.