Manager - WFS

Responsibilities:
•    Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, use cases (including edge cases), and process diagrams.
•     Gather customer-specific product needs by completing the standard product questionnaires with valid information
•     Responsible for configuring for WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) according to the customer business requirements
•     Understands the WorkForce Software Product configuration requirements (i.e., correct naming conventions and how this impacts the database, customizing templates, troubleshoot settings, proper sequence of product setting implementation)
•     Write complex formulas that leverage mathematical and/or programming skills
•     Perform unit and system testing of configured application and ensure test cases pass as described by their requirements
•     Follow process and continuously improve skills by following procedures and processes established by the WFS Application Consultant Competency Team Leaders
•     Estimate work effort with accuracy
•     Partner with all WFS internal teams during project phases to ensure a successful customer implementation
•     Assist customers with software testing along with roll out and go-live activities such as data loads and system initialization
•     Respond and follow through on customer requirements in a professional and timely manner
•     Able to consider the customer needs in the development of strategic plans

Skills:
•    Degree/Diploma is preferred
•    2 years+ experience working on WorkForce Software implementations
•    Knowledge in generating process documentation
•    Experience in requirement gathering, solution designing, implementing and configuring on Workforce Software platform
•    Strong written and verbal communication skills including technical writing skills
•     Familiarity with business applications, such as Excel or DBMS systems