Patient Access Specialist (Inova 360 Concierge Med - Ballston)

Inova Health is looking for a dedicated Patient Access Specialist to join the Inova 360 Concierge Medicine team at Ballston. This role will be Full-time Day shifts Monday to Friday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.

• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offering paid time off, paid parental leave.

Patient Access Specialist Job Responsibilities:

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.

• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.

• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.

• Financial Counseling: Assesses coverage and initiates financial assistance.

• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.

• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.

• Kiosk: Educates patients and reports usage trends on kiosks.

• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.

• Referrals: Validates insurance and tracks referral status.

• Scheduling: Schedules specialty visits and coordinates preparation.

• Transport: Coordinates special needs transport.

• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).

• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.

• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Minimum Requirements:

• Education: High School diploma or equivalent
• Experience: 1 year of patient access experience