Manager of AI Engineering (Patient Experience)

Job#: 3054844
Job Description:
Manager of AI Engineering (Patient Experience)
Location: Fort Mill, South Carolina (Partial Remote)
Alternate Location: Charlotte, North Carolina
Role Overview
We are seeking an experienced AI Engineering Manager to lead the development of enterprise AI and cloud solutions for patient experience in a regulated environment. This role combines hands-on technical leadership with people management, overseeing engineering teams while driving the delivery of modern AI, cloud, and software engineering initiatives. This position is very delivery-focused and requires a strong technical background.
Key Responsibilities

• Lead and mentor a team of software engineers, fostering a culture of innovation, accountability, and continuous improvement.
• Design and deliver scalable AI and cloud-based solutions, including LLM-based applications, agents, and RAG pipelines.
• Establish and enforce engineering best practices for code quality, security, and operations in a regulated environment.
• Partner with business and technology leaders to define project roadmaps and ensure successful outcomes.
• Conduct code reviews and maintain a hands-on technical depth, guiding architectural decisions.
• Manage agile delivery processes, using metrics to ensure accountability for timelines and quality.
• Oversee the development and operation of solutions in a HIPAA-regulated environment, ensuring data privacy and security controls.

Required Qualifications

• A minimum of 10 years in software engineering, with at least 2-3 years of direct management experience.
• Experience in the healthcare industry is required; payer-side experience is acceptable.
• Demonstrated hands-on technical depth with the ability to review and discuss code and architecture.
• Production experience delivering AI or machine learning solutions, such as LLM-based applications, NLP systems, or RAG pipelines.
• Strong experience with Microsoft Azure, including compute, data, identity, and monitoring services.
• Proficiency in Python and experience with at least one other language such as Java, TypeScript, or Go.
• Experience with CI/CD, infrastructure as code, and DevOps practices.
• Experience building and operating solutions within a HIPAA-regulated environment.
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Preferred Qualifications

• Experience with Azure OpenAI, Azure AI Foundry, and agent orchestration frameworks like LangGraph.
• Background in contact center technology, IVR, conversational AI, or patient messaging platforms.
• Experience with AI governance, model risk management, and bias testing.
• Experience managing a combination of full-time, vendor, or offshore engineering teams.

Technical Skills

• Cloud: Azure App Service, Azure Functions, AKS, Azure API Management, Azure Storage, Azure SQL or Cosmos DB, Key Vault, Entra ID.
• AI: Azure OpenAI, Azure AI Search, prompt engineering, agent orchestration, vector databases, LLM tracing, and observability.
• Data: SQL, data pipelines, Databricks or Microsoft Fabric, and healthcare data models.
• Engineering: Git, Azure DevOps or GitHub, Terraform or Bicep, Docker, and automated testing.
• Observability: Azure Monitor, Application Insights, Grafana, or equivalent APM tooling.
• Security and Compliance: HIPAA, HITECH, PHI de-identification, role-based access control, and audit logging.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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