Customer Advisor

Role: Customer Service Advisor - Prestige SmartCare
Salary: £25,901
Location: Oldbury
Workstyle: Office based
Contract: Permanent Full-time 
Hours: 40 hours per week, Monday to Friday between 08:00 - 18:00 and 1 in 4 Saturdays 09:00 – 13:00

Who are the Prestige team?

Our Prestige Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.

Here's what we offer you

• Free AA breakdown membership from day one, giving you peace of mind wherever you go
• Exclusive discounts on AA products including car and home insurance
• A fantastic employee discount scheme offering great discounts on healthcare, shopping, tech vouchers, holidays, and more 
• Wellbeing support when you need it, including a dedicated Employee Assistance Programme and 24/7 remote GP access for you and your family
• 25 days annual leave, with the option to purchase additional holidays to suit your lifestyle
• Free onsite parking and great transport links from the city centre (free shuttle bus service from Quorum Park and Four Lane Ends metro)
• Special offers and events through the Quorum Park app, with access to exclusive discounts and community activities
• Access to employee inclusivity awareness networks, helping you connect, belong and thrive
• A competitive worksave pension scheme with up to 7% employer contribution
• The potential to upskill into other areas to increase your earning potential
• Plus, so much more!

What will the role involve?

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action​​ 
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.​ 
• Pushing for better by using resources, tools and systems available to offer the best customer service​ 
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.​ 
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand! 

We’re looking for someone to become:

A natural motivator: You stay focused on your goals and bring determination and drive to everything you do

A strong socialiser: You build effective relationships with ease, adapting your approach and thriving in a people‑focused environment

A proactive self‑starter: You take ownership and pride in your work, stepping forward to get things done without needing to be prompted

A calm and composed operator: You handle pressure confidently, stay resilient, and navigate setbacks with a steady and solutions‑focused mindset