Product Lead – Customer Rebate Automation

Location: Raleigh, NC (Hybrid)
Experience: 8+ Years
Employment Type: Contract

Job Description

We are seeking an experienced Product Lead – Customer Rebate Automation to drive the transformation of manual, spreadsheet-based customer rebate programs into an integrated, automated enterprise platform.

The ideal candidate will have strong experience in Customer Rebate Management, Trade Promotion Management, Incentive Management, or Commercial Pricing, along with the ability to translate complex business processes into scalable technology solutions.

This role will work closely with Sales, Finance, Accounting, Credit, Merchandising, and Technology teams to define product strategy, manage requirements, prioritize enhancements, and deliver end-to-end rebate automation capabilities.

Key Responsibilities

• Own product vision, strategy, roadmap, and delivery for customer rebate automation solutions.

• Transform manual rebate processes into scalable, automated enterprise workflows.

• Manage the complete rebate lifecycle, including program enrollment, agreement management, eligibility, calculations, accruals, claims, settlements, and reporting.

• Gather and translate business requirements into product features, user stories, functional specifications, and acceptance criteria.

• Define customer hierarchies, account relationships, rebate eligibility rules, exception handling, payout controls, and settlement processes.

• Collaborate with Sales, Finance, Accounting, Credit, Merchandising, and Technology stakeholders.

• Drive backlog prioritization, release planning, stakeholder alignment, and product delivery.

• Ensure accuracy, auditability, governance, and financial controls across rebate transactions.

• Lead integrations between enterprise platforms, ERP systems, CRM, MDM, data platforms, and payment solutions.

• Identify opportunities to improve operational efficiency, reduce manual intervention, and enhance financial reporting.

Required Qualifications

• 8+ years of experience in Product Management, Product Ownership, Business Analysis, or Enterprise Application Delivery.

• Strong domain experience in Customer Rebates, Rebate Management, Trade Promotion Management (TPM), Trade Spend, Incentive Management, or Commercial Pricing.

• Experience with rebate agreements, customer incentives, volume-based rebates, tiered pricing, accruals, claims, and settlements.

• Strong understanding of Order-to-Cash (OTC), pricing, revenue management, and financial processes.

• Experience translating business requirements into functional specifications, user stories, and product roadmaps.

• Experience working with cross-functional business and technology teams.

• Strong understanding of enterprise integrations, data flows, APIs, and financial systems.

Preferred Technical Experience

• Rebate Platforms: SAP Vistex, SAP TPM, SAP TCM, SAP Condition Contract Management, Enable, Model N.

• ERP: SAP ECC, SAP S/4HANA, Oracle Cloud ERP.

• CRM / MDM: Salesforce, Reltio, or similar platforms.

• Data / Integration: Kafka, Snowflake, APIs, SFTP, batch processing, and event-driven integrations.

• Financial Systems: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), accruals, and settlement systems.

Preferred Industry Experience

Retail, Wholesale Distribution, Manufacturing, Automotive, Consumer Products, Pharmaceuticals, or B2B Commercial Operations.

Ideal Candidate Profile

We are particularly interested in professionals who have implemented or managed enterprise rebate platforms such as SAP Vistex, SAP TPM/TCM, Enable, or Model N, and understand the business and financial processes behind customer rebate programs.

Candidates with strong rebate domain expertise and enterprise product ownership experience will be highly preferred.

Work Location: Raleigh, NC – Hybrid