Operations Engineer - hybrid schedule

Infrastructure Operations Engineer
The Infrastructure Operations Engineer is an integral part of our Technology & Information Services team. This role will be responsible for the implementation, maintenance, support, and decommissioning of physical and virtual server and storage systems, ensuring that these platforms are consistently configured, secure, and reliable across the firm s global technology platform, while performing routine operational tasks, including system patching, upgrades, backups, and recovery testing, in line with firm policies and change management processes.

This role also provides opportunities to develop leadership skills through mentoring colleagues, leading operational initiatives, coordinating team activities, and supporting management in the delivery of strategic and operational objectives, preparing individuals for future leadership responsibilities within the Infrastructure Operations function. This role will be located in our Las Vegas office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Other key responsibilities include

Troubleshooting complex infrastructure incidents and service requests, working closely with Design and Engineering Team and vendors to drive timely resolution and root cause analysis
Monitoring the health, performance, and capacity of infrastructure systems, proactively identifying and resolving issues to minimize downtime and service disruption
Supporting infrastructure lifecycle management, including hardware and software refreshes, migrations, and decommissioning, in accordance with firm standards and project timelines
Maintaining accurate and up to date technical documentation, including standard operating procedures, system inventories, configuration records, and topology diagrams
Identifying technical and operational challenges and implement effective solutions
Working with the Infrastructure Operations Manager to support, mentor and develop engineers to enhance team capability and performance
Acting as a technical leader and escalation point for complex infrastructure issues
Leading projects and operational initiatives from planning through implementation and review
Planning, coordinating, and monitoring operational workstreams, ensuring tasks are appropriately assigned, progress is tracked, and deliverables are completed within agreed timeline
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
We d love to hear from you if you:
Demonstrate good knowledge of ITIL, ITSM, Problem Management, Service Management and Change Management frameworks
Possess the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problems
Exhibit well-developed and professional interpersonal skills, and the ability to interact effectively with people at all organizational levels of the firm
And have:
ITIL Foundation
Bachelor's degree or Higher Education Diploma in Information Technology or related field; equivalent work experience can be considered in lieu of Bachelor s degree
Microsoft Certification or equivalent experience, preferably
VMWare Certification (VCP) or equivalent experience, preferably
A minimum of seven (7) years progressive computer systems management and support experience, preferably in a multi-site enterprise-scale environment, such as an international law firm or professional/financial services
A minimum of five (5) years experience of installing and maintaining Windows servers, including operating system installation, configuration, administration, maintenance and troubleshooting
A minimum of five (5) years experience of installing, maintaining, and supporting Enterprise server, storage and backup systems - in particular Dell servers, storage and backup systems; experience of Storage Area Networking, PURE Storage arrays, preferably
A minimum of five (5) years experience with Active Directory in a large multi-site Microsoft environment, including, but not limited to, understanding and supporting directory services, DHCP, DNS, and Group Policies
A minimum of five (5) years experience of installing, maintaining, and supporting high availability systems using VMware
Experience with VMWare NSX, vSAN and other vSphere supporting technologies
A minimum of five (5) years experience installing, maintaining, and supporting RHEL Linux and Kubernetes based systems