Claims Assessor - Income Protection

• Full Time Permanent position
• Hybrid role based in our City Centre offices

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

Further details on our benefits package can be accessed here Benefits (life-careers.com)

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.

We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.

The Claims Assessor role will include the following responsibilities

Assessing new claims and deciding on medical and financial requirements
Making decisions on new claims when all evidence has been received
Calculating claim benefits and managing the on-going payment of claims
Manages a portfolio of high value or complex cases to a very high standard
Reviewing existing claims to ensure the definition of disablement continues to be met
Considering rehabilitation opportunities for claimants
Developing a high level of technical and medical expertise
Plays a lead role in the service delivery of a key team projects.
Supports the team through change process in relation to new products, technology, regulatory requirements.
Identifies and implements potential improvements in service levels and quality.
Acts as key point of contact internally and externally for handling and resolving queries and supports the management team with technical input for internal & external meetings.
Proactively manages relationships and liaises with stakeholders in relation to the management of cases and resolution of queries.
Co-ordinates monitoring of team activities and provides coaching and training support to team members

What we are looking for...the ideal candidate will have

A number of years of relevant experience in Income Protection claims
Strong analytical reasoning and decision making capabilities
Highly developed interpersonal and communication skills
Ability to work collaboratively with a team of people and stakeholders.
Works with a high degree of autonomy using strong organisational skills with the ability to prioritise across multiple tasks to tight timelines
Have attained a professional qualification relevant to role
Demonstrated commercial awareness
Excellent customer service focus.
A track record of displaying a positive, solution focused attitude
An organised approach and delivers on any promises made
An interest in ongoing developments in relevant medical care & rehabilitation options
Knowledge of the Risk, Control and Regulatory Environment relevant to this role and ensure control mechanisms are in place to prevent any risk arising
Qualified or grandfathered status in respect of Claims Assessing under the Minimum Competency Code. (Grandfathered candidates will be expected to complete Claims Diploma or relevant qualification within an agreed period of taking up appointment).

About us

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.

ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.