Data Center IT Support Manager, Rack Lifecycle Team

Data Center IT Support Manager, Rack Lifecycle Team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for a hands on, operationally focused Rack Lifecycle Team Manager to join our Infrastructure Operations team, owning the day to day execution of rack lifecycle operations within data center sites. This role is responsible for the full continuum of rack operations - from demand intake and rack landing, through Late Binding cabling, rack installation and handoff, to end of life decommissioning - at the site level.

You will lead a team of data center technicians, translating organizational capacity goals into executed deliverables on the floor. As a tactical leader, you are the single accountable owner for ensuring every rack needed for customer capacity lands on time, is cabled and installed to standard, has no install blockers at handoff, and is decommissioned safely and compliantly at end of life.

Your work directly supports AWS's ability to deliver infrastructure capacity to customers reliably and at the lowest possible cost, while maintaining the highest standards of safety, security, and environmental compliance.

Key job responsibilities Rack Delivery & Installation

• Lead planning and execution of network deployments including rack installs, structured cabling, fiber trunks, and MMR/CFA builds to meet committed customer capacity dates
• Coordinate site readiness, RSPC readiness (Rack Space Power Cooling); ensure racks are landed, cabled, and ready for cabling patching and install per standards
• Proactively identify and drive resolution of blockers across permits, site access, facilities, power, cross-connects, and vendor dependencies
• Drive cross-team coordination with DCO, DCEO, LOG, security, CDP, Supply chain, Transport and GND during deployment waves, running escalation touchpoints and daily stand ups as needed
• Ensuring rack installations are as per MOP/SOP and documenting the handovers for later refences and improvements

Cabling Infrastructure (Late Binding)

• Own scope for fiber/copper cabling, patching schedules, and labeling standards for the site
• Validate OTDR/power testing and as built