Entry Level Sales Associate

Job Description
Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.

The goal of the qualified Sales Support Associate is to perform various duties including but not limited to:
Respond to client inquiries (sales and billing)
Interact with customers via webinar, phone and email
Monitor and track daily, weekly and monthly billing
Fully understand clients digital journeys, boost conversion, retention and customer delight
Fully understand and own Mvix billing system:
Identify and improve billing gaps
Assist the sales team, as needed
Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment.

Strong customer service and time management skills
Understanding of basic principles of finance, accounting and inside sales
Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions.

Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements. Experience in accounts receivable (or accounts payable)
Experience in driving process improvement
Mon-Fri, 8 hour working shift with 1hr “off-the-clock” lunch break
Staggered Shifts are available upon request
This Role is in-office and reports to our HQ in Sterling, VA.

Remote options are available outside of the DMV region. generous PTO, sick leave and holidays health and dental insurance flexible hours (no weekend/overnight shifts) gym membership reimbursement life insurance short-term disability insurance tenure bonus (5yr & 10yr)
We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.