Customer Service/Call Center

Job Title: Customer Service/Call Center
Location: Fully Remote
Expected Duration: 6 Months contract with strong possibility of extension
Work from home position
W2 billing rate is open. client-DXC Technology
Must be able to work M-F shift ranging between 6am-9pm CST.

Mode of Interview: Virtual - MS Teams Video Call - Only 1 round
Agents, on behalf of Customer, will be recruited, hired, and trained to handle inbound and outbound Customer contacts.
Agents must be located in the United States.
Agents may be remote agents or in house Call Center agents.
Remote Agent protocols, processes, and procedures must fully comply with United States Government contract requirements.
Agents and client must comply with end client background check process and criteria.
All personnel with access to TSA and FBI contract sensitive information, SSI and/or PII must be vetted and shall undergo federal background checks
All personnel supporting THD programs shall undergo state and Federal specific background checks, as required by program.
Essential Job Functions

• Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation.
• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Basic Qualifications

• High school diploma or G.E.D.
• One or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with computer software and telephone technology
• Experience working with and skilled in the use of help desk software

Other Qualifications

• Basic business and analytical problem solving skills
• Basic communication skills
• Ability to follow oral and written directions

Work Environment

• Office environment
• May require shift work