Head of Care Delivery

About the Role

Lead care delivery and the team supporting coaches at a growing digital health services company. You will be accountable for client outcomes, coach and client satisfaction, and retention, while building systems that help practitioners deliver effective, consistent care.

What You'll Do

• Use client feedback, coach insights, and cohort analysis to improve retention, satisfaction, and health outcomes.

• Translate evidence-based care protocols into practical training, workflows, and quality reviews with clinical partners.

• Lead and develop the coach success function, including its managers and frontline teams.

• Design compensation, client allocation, career progression, and recognition systems that align practitioner success with client results.

• Strengthen coach selection, evaluation, performance management, and feedback practices.

• Partner with Product and Engineering to shape, implement, and evaluate service improvements.

• Use data, AI, and automation to improve training, quality review, and support while maintaining strong human relationships.

What We're Looking For

• Seven to 20 years of experience in strategy, operations, workforce leadership, or general management, including operating experience at a high-performing company or startup.

• Direct ownership of the supply side of a marketplace or distributed service workforce, with a record of improving retention, service quality, customer experience, or outcomes.

• Experience designing workforce systems such as hiring criteria, incentives, compensation models, performance management, training, or operations.

• Strong people leadership, including developing managers and building trust with frontline teams.

• Analytical skills and hands-on experience with data modeling, quantitative analysis, cohort and experiment interpretation, and turning findings into operational improvements.

• Experience with SQL, Excel or Google Sheets, and AI/ML tools, including AI-enabled workflows.

• Background in digital health, virtual care, fitness, nutrition, wellness, or behavior-change services is valuable.

Compensation & Benefits

Base salary: $200,000 to $240,000 annually. Visa sponsorship is available.

Location

On-site in New York, New York, United States.