Patient Access Representative

Patient Access Representative

Full-Time | Monday-Friday
Hybrid Schedule Available After 90 Days (3 days in-office, 2 days remote)

How You'll Contribute

Reporting to the Director of Patient Access Services or the Patient Access Supervisor, the Patient Access Representative (PAR) provides exceptional customer service to Care Dimensions patients, families, and referral sources. This role works with both active and prospective patients, educating callers on available services and ensuring a seamless experience.

The PAR is responsible for answering incoming calls, registering patients across all business lines, and directing callers to the appropriate department or team when needed. This position plays a vital role in supporting patient access and delivering compassionate, professional service.

Qualifications

• High school diploma required; Associate's degree preferred.
• One (1) to three (3) years of experience in a healthcare, medical office, or related environment, or an equivalent combination of education and experience.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Outlook, as well as healthcare-related systems and databases.
• Professional, courteous, and customer-focused telephone manner.
• Ability to maintain confidentiality and handle sensitive information with integrity and discretion.
• Strong verbal communication skills and the ability to interact effectively with patients, families, coworkers, and referral sources both in person and by phone.
• Must be available to work two holidays per year.

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