Professional Services Leader

About WeSuite

WeSuite provides software that helps security sales and installation teams manage estimating, sales, and project workflows more efficiently. Its Professional Services team supports customers through software deployment, configuration, data conversion, training, and ongoing improvements to ensure they get lasting value from the platform.

WeSuite is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages.

The Opportunity

We are looking for a Professional Services Leader to manage the team responsible for implementing and configuring WeSuite software for new and existing customers. You will lead the Professional Services function across people, customer relationships, project delivery, technical problem-solving, and revenue growth. You will oversee multiple projects, coach the Professional Services team, maintain strong customer relationships, and ensure projects are completed on time, within scope, and against revenue targets. You will also look for opportunities to improve how services are delivered and identify additional ways Professional Services can create value and revenue within existing customer relationships.

Location: US (remote), possibility of working hybrid if around New York

The salary for this role is $80,000–$90,000 USD per year. Final compensation will be determined based on experience and skills. 

What You’ll Own 

Lead the Professional Services Team 

• Manage the team's daily work, priorities, goals, and performance.
• Coach team members and support the development of their project management, product, and customer service skills.
• Ensure the team meets project delivery, billable time, revenue recognition, and customer satisfaction goals.
• Act as a leader across the broader business, working closely with peers in Sales, Client Success, Client Support, and leadership to keep customer priorities and projects moving forward.

Deliver Successful Customer Projects 

• Manage multiple software deployment, configuration, data conversion, programming, and training projects from kickoff through completion.
• Build and maintain detailed project plans covering scope, responsibilities, timelines, milestones, dependencies, budgets, billing, and go-live dates.
• Lead customer meetings, including complex or sensitive conversations, and communicate clearly with both customer stakeholders and internal teams.
• Track project progress, risks, decisions, and outstanding tasks using Monday.com and other company tools.
• Coordinate internal and customer resources to keep projects moving and resolve issues quickly.
• Identify bottlenecks in the implementation process and improve workflows, tools, and ways of working to shorten deployment timelines without compromising quality or the customer experience.

Strengthen Customer Relationships and Professional Services Revenue 

• Build trusted relationships with customers and understand their business goals, workflows, and software needs.
• Listen beyond the immediate request, identify underlying customer needs, and recommend practical solutions that improve how they use WeSuite.
• Identify and develop additional Professional Services revenue opportunities within existing customer relationships, including configuration changes, training, optimization work, and new service offerings.
• Partner closely with Sales, Client Success, and Client Support to provide a smooth customer experience.
• Ensure completed projects are properly documented and handed over to the Client Support team.
• Treat Professional Services as both a customer delivery function and a contributor to revenue growth, proactively identifying opportunities beyond new-customer implementations.
• Improve Professional Services processes, tools, and delivery standards as the company grows.

What We’re Looking For 

• 3+ of direct people leadership experience. 

• 3+ years of experience across project management, account management, customer service, or sales. 

• Experience managing software deployment or implementation projects from planning through completion. 

• Strong customer-facing experience, including direct communication with enterprise customers and the ability to lead meetings, manage expectations, and navigate difficult conversations professionally.
• Experience managing several projects, deadlines, budgets, and stakeholders at the same time.
• Strong understanding of project management processes, including scope, timelines, risks, dependencies, and closeout.
• A practical, customer-focused approach and the ability to identify solutions that support customer goals.
• Strong technical fluency and comfort navigating complex software environments, investigating issues, and working with technical teams and systems to be comfortable solving problems in technically complex environments.
• Comfort using AI-powered tools and other technology to investigate problems, improve workflows, and work more efficiently.
• Strong working knowledge of Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Ability to travel as required, with a valid driver's licence and access to a vehicle.
• Ability to complete a background check before an offer is finalized.  

Strongly Preferred 

• A college or university degree.
• Experience working in Professional Services, software implementation, deployment, or a closely related software-services environment.
• Experience with Monday.com, Ruddr, or similar project and time-tracking tools.
• Experience working with SQL databases and queries or similarly complex business systems such as Salesforce or Oracle.
• Experience identifying professional services revenue opportunities within existing customer accounts.
• Experience improving implementation or service-delivery processes, building new service offerings, or creating additional revenue streams. 

Why WeSuite? 

• Make a visible impact: You will lead an important function within a small company where your decisions directly affect customers, revenue, and team performance.
• Own the full Professional Services function: You will have responsibility across people leadership, customer delivery, process improvement, and revenue opportunities rather than managing only one part of the customer journey.
• Work closely with decision-makers: You will collaborate directly with company leadership and the Sales, Client Success, and Client Support teams.
• Build a stronger Professional Services operation: You will have room to improve how projects are delivered, strengthen the customer experience, and help develop new ways for Professional Services to contribute to the business.

Join Us 

Join WeSuite and lead a Professional Services function that sits at the center of customer delivery, technical problem-solving, and revenue growth.

We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process. 

Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. 

#WeSuite