Salesforce Health Cloud Support Analyst

Salesforce Support Analyst

Salary: £45,000-£50,000
Location: Currently fully remote (expected to move to hybrid, 2-3 days per week onsite)
Type: Permanent

We're looking for a Salesforce Health Cloud Support Analyst to join a growing team supporting a business-critical Salesforce environment.

This is a fantastic opportunity for someone with Salesforce Administration or Application Support experience who enjoys solving user issues, improving processes, and acting as the go-to person for the platform.

Unlike a traditional IT support role, you'll focus on supporting and developing the Salesforce platform while working closely with users across the business.

What you'll be doing

• Providing 1st and 2nd line support for Salesforce Health Cloud users.
• Troubleshooting and resolving platform issues.
• Managing user accounts, permissions and access.
• Supporting Salesforce configuration and administration.
• Gathering business requirements and recommending improvements.
• Creating reports and dashboards.
• Supporting platform enhancements and system changes.
• Working with technical teams to resolve more complex issues.
• Logging and managing work through Jira.
• Producing user documentation and delivering end-user training where required.

What we're looking for

• Commercial experience supporting Salesforce.
• Experience with Salesforce Administration.
• Exposure to Salesforce Health Cloud is highly desirable.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management.
• Experience using Jira or another ITSM/ticketing platform.
• Ability to prioritise workload and manage multiple requests.
• Salesforce Administrator certification would be advantageous.

Nice to have

• Salesforce Health Cloud experience.
• Experience working within healthcare or regulated environments.
• Business analysis or requirements gathering experience.
• Experience with Salesforce reports, dashboards and automation.

What's on offer

• £45,000-£50,000 salary.
• Flexible working.
• Opportunity to develop within a growing Salesforce function.
• Exposure to platform improvements and transformation projects.
• Excellent career progression.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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