Service Technician II

Service Technician II | Arcadia, IN | On-site

We're hiring for a leading systems integrator and alarm monitoring company, part of the world's largest protective services provider. They offer a comprehensive portfolio of video, access, intrusion, fire, and integrated systems, serving numerous long-term clients with solutions that protect people, customers, and assets. This is an opportunity to join a team focused on delivering exceptional technical service and support.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues, working both independently and as part of a team.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications through a digital change control tracking system.
• Conduct pre-deployment end-to-end testing of upgrades and major modifications.

What You'll Need

• High School diploma or equivalent.
• Familiarity with installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion, and fire alarm systems.
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Working knowledge of network communications and IP addressing.
• Excellent problem-solving, analytical, and time management skills.
• A positive attitude and strong work ethic.

What's On Offer

• Competitive salary and comprehensive benefits package.
• Company-provided vehicle and cell phone.
• Opportunities for company training and industry-leading certification programs.
• Robust 401K plan with a company match and paid time off.

Apply via Haystack today!