Quick overview
Job description
About CrowdHealth:
CrowdHealth is helping Members live boldly without the fear and stress related to health care bills. No doctor networks. No huge monthly premiums. No annual deductibles. No surprises. We’re a community-powered alternative to health insurance, enabling individuals to access and fund healthcare with transparency, simplicity, and control.
Position Overview
Key Responsibilities
Case Preparation & Documentation• Compile and analyze billing data, provider policies, and price transparency benchmarks.
• Draft fair price documents outlining recommended settlement amounts based on research and industry standards.
• Ensure all supporting materials (bill audits, patient forms, compliance findings, etc) are complete and accurate before submission.
Provider Communication & Negotiation Support• Submit fair price documents and supporting materials to hospitals, billing departments, and provider offices.
• Serve as the main point of contact for providers—checking status updates, clarifying questions, and facilitating negotiation progress.
• Track all communication with providers, ensuring timely follow-up on open cases.
Cross-Team Collaboration• Coordinate with the legal department when cases escalate beyond negotiation to public or legal advocacy.
• Partner with the Director of Patient Advocacy to identify trends, challenges, and opportunities for process improvements.
• Work with data/operations staff to ensure accurate tracking of case status, timelines, and outcomes.
Case Management & Follow-Up• Monitor and manage multiple patient cases simultaneously, ensuring forward momentum.
• Keep clients informed of progress in a professional, empathetic, and respectful manner.
• Ensure that bills progress appropriately through each stage of negotiation until resolution.
Required Qualifications
• Excellent written and verbal communication skills, including professional phone and email etiquette.
• Demonstrated ability to work with empathy and respect when serving vulnerable populations.
• Experience in customer service, patient services, healthcare billing, or administrative support.
• Experience working with hospitals, insurance companies, or patient advocacy organizations.
• Knowledge of HIPAA compliance, patient rights, and healthcare provider practices.
Compensation & Benefits
- Annual salary of $72,800 + equity
- Remote flexibility
- A team that cares deeply about both excellence and humanity
- 12 weeks paid maternity/paternity leave
- 401(k)
- No cap on paid time off
Join Us
If you’re excited by the idea of joining a company that’s rewriting the rules of healthcare, focused on legit loving people, and helping people exit a broken system, we’d love to talk.
We are currently accepting applications from candidates in any state other than New York, California, New Jersey, and Rhode Island.