Service Operations Security Technician

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Responds to service calls and performs a full range of maintenance related duties on assigned products.
• Plays a lead role in provision of basic services, including Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment.
• Maintaining bolt work and time locks on safes, chests and vaults.
• Maintaining ATM Cencon locks and mechanical and electrical combination locks.
• Providing key duplication and lock core replacement.
• Maintaining after-hour depositories, VAT unites, drive-up windows, drawers and sliding windows.
• Handles customer calls, asking questions and actively listening to ensure understanding of reported issues / concerns.
• Schedules time on customer premises and may attend customer meetings and delivery training to ensure operational understanding and product optimization.
• Maintains proper inventory levels to reduce excess inventory and return visits due to missing / incorrect parts.
• Participates in regular training (on the job, classroom training at headquarters, and web based).
• Assists with special projects as assigned
• Configures and installs scales, slicers that use printers and cameras
• Ability to use job required tools, including but not limited to (hand tools, power tools, climbing ladders, etc.)

• Education or equivalent work experience required.
• Minimum of 2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.
• Basic understanding of power tools, hand tools and mechanical aptitude
• Understand how to use a voltmeter and read schematics

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