2027 Internship - Data Analyst - Customer Service

Why This Internship
As an intern with Textron, you'll gain hands-on experience while exploring your interests and building new skills. You'll be supported and challenged to contribute in meaningful ways - working on real projects alongside experienced professionals to prepare for future success.
JOB SUMMARY:
Candidate will use various data analysis methods and tools to drive business insight, streamline processes, promote efficiency, identify market trends, and provide reporting on key metrics for the Customer Support organization.
JOB RESPONSIBILITIES:

• Perform data analysis via various analytic techniques to gain insights from data to support business objectives

• Collect, manage, analyze, and interpret large volumes of data while leveraging tools to develop and maintain curated data sets for use in analysis
• Develop and maintain data reports within Power BI and other tools using query languages and formula libraries such as SQL and DAX to track key metrics
• Create Alteryx Workflows to blend data and automate tasks
• Use data analysis tools and techniques to support forecasting and market analysis
• Provide recommendations to business leaders to support business objectives
• Work cross functionally to improve data quality by assisting with Data Governance efforts and implementing processes to maintain data quality standards
• Interface with other data professionals throughout the organization to enable cross functional growth within analytics capabilities

EDUCATION/ EXPERIENCE:
Pursuing Bachelor's or Master's degree in Business Administration , Engineering, Mathematics, Economics, Statistics, Data Analytics, or related field
QUALIFICATIONS:

• Drive and desire to excel in an autonomous environment

• Bias for action - ability to take initiative and act on curiosities

• Highly organized with strong attention to detail and ability to manage and prioritize multiple projects

Why You'll Love Interning at Textron
This internship is more than a summer experience - offering mentorship, training, and meaningful, hands-on work that helps you build confidence, develop new skills, and take real steps toward your career goals.
Our benefits include:

• Paid, full-time 10-week summer internship with a prepaid stipend
• Mentorship, training, and development opportunities
• Real project work and hands-on experience
• Service time credited toward 401(k) vesting upon full-time employment
• Alternative work schedules at select locations

About Textron
Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real-world solutions.
Join Textron and build a career where your work makes an impact, your ideas are valued, and your growth is supported.
Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.
Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.
Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.
Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.