Support Technician - Tier 1

Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including: •Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.). Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools. Recommending alternative products or services (e.g., warranties) as part of customer issue resolution This position is not compensated based on achievement of sales targets. Work Environment: Typically located in a call center environment. A Support 2 requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Responsibilities typically include: Works under moderate supervision.. Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures.. Communicates information that requires some explanation or interpretation.