Commercial Operations Specialist

The PaperCut Story

At PaperCut, we believe two things: great work can change the world, and a great flat white can change your morning.

Now, let's be honest, “print management” doesn't usually make people leap out of their chairs. But here at PaperCut, we've turned what used to be the most boring part of IT into one of the most exciting, impactful, and rewarding places to work in tech. How? Simply put: our work saves trees!

We're a B-Corp certified Australian-headquartered success story on a mission to make our customers' tech footprint waste-free, easy, and secure. Still founder-led right here in Melbourne, our global footprint spans 195 countries, 100,000 companies, and 140 million end users (that’s roughly 1 in every 50 people on the planet!).

The Role

Are you ready to step out of reactive troubleshooting and into designing the future of global commercial operations? As our Commercial Operations Specialist, you will serve as the engine of our Go-To-Market team, translating high-level strategy into seamless operational execution. You will own our GTM technology stack, harnessing AI, automation, and systems design to eliminate manual friction, unlock new revenue streams, and build a low-touch, high-efficiency environment built for global scale. 

This is a 12-month Parental Leave contract.

What You'll Actually Do

• Drive systems excellence: Act as the global Subject Matter Expert (SME) for GTM platforms (such as HubSpot), establishing global operational standards, policies, and self-service resources to empower the broader GTM team.

• Automate and innovate: Identify and implement light-touch solutions using AI and process workflows to eliminate manual work and accelerate business strategy.

• Architect end-to-end processes: Design seamless workflows across GTM, Finance, and Business Excellence (BEx) to eliminate operational gaps and bottlenecks.

• Bridge strategy and execution: Turn high-level GTM and commercial policies into actionable, day-to-day operations that support quarterly sales targets.

• Support regional and partner operations: Partner cross-functionally with internal teams and handle escalations for Authorized Partners and Resellers where self-service options aren't available.

What You Bring to the Table

• Systems thinking: The ability to see the big picture and understand how changes in one tool or workflow ripple across the entire GTM ecosystem.

• Automation and AI proficiency: A forward-thinking, tech-savvy mindset skilled at using automation to solve traditional operational challenges.

• Cross-functional leadership & influence: Proven capability to collaborate with and align diverse stakeholders across GTM, Finance, and technical departments.

• Strategic execution: The practical drive to take a high-level vision and build the procedural and technical frameworks required to make it a reality.

• Clear communication: Strong skills in translating complex technical concepts into clear business language for both internal teams and external partners.

Why Join PaperCut?

• Values-Driven Culture: We live by our values: Caring, Honest, Intelligent, and Nimble (CHIN). They aren't just posters on the wall; they guide how we build products and treat each other every day.

• Share in Our Success: When the company thrives, our people do too. We offer a Share the Success bonus to all permanent employees.

• Real Ownership & Autonomy: Senior PaperCutters actively shape decisions through extended leadership groups and collaborative forums. Your expertise genuinely drives our direction.

• Generous Benefits: Enjoy up to 18 weeks of paid parental leave, flexible hybrid working arrangements, and genuine leave options.

• Authentic DEIB: Our Diversity, Equity, Inclusion, and Belonging initiatives are organic and run by passionate PaperCutters, not mandated from the top down.

The PaperCut Pledge 

Ghosting is for Halloween. As a proud Circle Back Initiative Employer, we commit to responding to every single applicant. Our hiring process is designed to be enjoyable, thorough, and fair, giving you the space to show us the best version of yourself.

Ready to partner with great leaders and help us save trees? 🌳

Apply now—the coffees are on us