IT Support Specialist

IT Support Specialist

Type: Contract (3 months), W2, no C2C, 1099 or 3 rd Parities

Location: Minneapolis, MN (5 days a week onsite)

Pay: $24/hr - $26/hr

Position Summary

The IT Support Specialist provides first-level technical support for end users, ensuring the effective operation of hardware, software, and network-based systems. This role is responsible for troubleshooting technical issues, supporting day-to-day IT operations, configuring applications, and maintaining end-user equipment. The IT Support Specialist serves as a key resource for internal customers, delivering timely support while contributing to the stability and performance of the organization's technology environment.

Key Responsibilities

• Provide first-level support for end-user hardware, software, and application issues.


• Deliver day-to-day technical support and resolve moderately complex technical problems.


• Install, configure, and troubleshoot internally supported applications.


• Diagnose and repair PC hardware issues and perform basic hardware maintenance.


• Support user onboarding activities, including account setup and provisioning access to network-based systems.


• Conduct IT orientation sessions or technical training for new employees as needed.


• Manage and support assigned infrastructure solutions, implementing configuration changes as recommended by IT Systems Engineers.


• Provide analytical support and technical consultation to internal customers.


• Work from established specifications to develop, modify, test, and troubleshoot hardware and software solutions.


• Assist with testing, debugging, documentation, and maintenance of systems and applications.


• Maintain accurate records of service requests, resolutions, and system changes.


• Perform additional duties and projects as assigned by management.

Qualifications

Education & Experience

One of the following combinations of education and experience is required:

• High School Diploma, technical certification, or equivalent with 5+ years of relevant IT support experience; OR


• Associate Degree with 2-5 years of relevant IT support experience; OR


• Bachelor's Degree with 0-2 years of relevant experience.

Required Skills & Competencies

• Working knowledge of desktop hardware, software, operating systems, and end-user support practices.


• Ability to troubleshoot and resolve moderately complex technical issues.


• Broad understanding of core IT support functions and technologies.


• Strong analytical and problem-solving skills.


• Proficiency in customer service and technical support delivery.


• Ability to learn new technologies quickly and adapt to changing business needs.


• Effective organization, time management, and prioritization skills.


• Strong written and verbal communication skills.


• Demonstrated willingness to seek and apply feedback for continuous improvement.

Scope & Decision Making

• Works on issues of limited to moderate complexity.


• Applies established procedures and standard practices to identify and resolve technical problems.


• Exercises judgment within defined guidelines and escalates complex issues when appropriate.


• Operates with a moderate degree of independence while receiving direction on priorities and assignments.

Collaboration & Communication

• Builds and maintains productive working relationships within the IT team and across departments.


• Provides professional, customer-focused support to internal stakeholders.


• Collaborates effectively with engineers, administrators, and other technical teams.


• Communicates technical information clearly to both technical and non-technical audiences.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.