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EUC technician/Site IT Support

TATA Consultancy Services LimitedPhoenix, AZ🇺🇸United StatesPosted 30 Jul 2026

Quick Overview

Salary
$50k - $60k/yr
Seniority
Mid Senior
Work mode
On Site
Location
Phoenix, AZ, United States
Posted
3 weeks ago
Microsoft OfficePhoenixiOS

Job Description

Phoenix, AZ | 5 - 10 years of experience

Nebraska City, NE    
Phoenix, AZ    
Nebraska City, NE
New York City, NY

Job Description

Must Have Technical/Functional Skills
• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
• Must be working form site 
 
Roles & Responsibilities
• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation 
• AV Meeting Room support
 
Generic Managerial Skills, If any
 ITIL Trained/Certified, Dell Certified technician, Apple Certified technician
 
Base  Salary Range : $50,000 to $60,000 Per Annum
 
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
 
#LI-SV2
#LI-KUMARAN

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