EUC technician/Site IT Support

Must Have Technical/Functional Skills

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services

• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle

• Work with vendors to conduct physical asset audit and maintain asset stock rooms

• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)

• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information

• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills

• Smart hands support for Server and Network devices

• Train the Trainer

• Must be working form site 

 

Roles & Responsibilities

• 100% Work from Office (Client location)

• Asset inventory management (New Device Asset/Import/Physical Stocking)

• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.

• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)

• Accessory Request Fulfillment and Unknown Device Research/Investigation

• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)

• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)

• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)

• New Hire onboarding training and orientation 

• AV Meeting Room support

 

Generic Managerial Skills, If any

 ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

 

Base  Salary Range : $50,000 to $60,000 Per Annum

 

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

 

#LI-SV2

#LI-KUMARAN