Field Operations Specialist - Managing IT Technology Rooms (MDF, IDF, Datacenter)

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years.

Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.

On site.

Duration: 12 Months +

Prime location 110 William Street - and they will travel as needed.

Normal Business Days/Hours: Monday – Friday (9:00am - 5:00pm includes one-hour unpaid lunch) - 35 hours work week. This is a fully (100%) onsite position. NO REMOTE WORK!

Enclosed in the scope : Must be able to travel as needed between 37 sites including 24x7x365 sites Children’s Center (Queens) and 2 Secure Detention Center facilities

Field Operations Specialist is responsible for Managing IT Technology Rooms (MDF, IDF, Datacenter).

The candidate specific duties will include:

• Validate Daily Operations of the Equipment installed in the IT Operations Rooms in offices located across the assigned Borough

• Install, Connect and Configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect Hardware Equipment

• Maintain an updated inventory of all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough

• Maintain clean and organized the IT Operations Rooms in offices located across the assigned Borough

• Act as a Point of Contact with Vendors for all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough for equipment deliveries and equipment replacement

• Work in conjunction with other Infrastructure groups to identify and resolve any issues affecting the Hardware Equipment installed in the IT Operations Rooms in offices located across the assigned Borough

• Perform Hardware Equipment Replacement for failed components in coordination with Infrastructure Groups and Product Vendors (Hard Disk, Power Supplies, RMAs)

• Rack and Stack Hardware Equipment (Servers, Switches, Routers, Hardware Appliances, Wireless Access Points) as required

• Perform Commissioning of UPS, PDU, Environmental Monitoring Devices (Cooling, Humidity)

• Perform Network Patching (Connecting Patch Cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances)

• Completing Circuit Cutovers in coordination with NYC OTI and Infrastructure Network and Telecom Groups

• Un-rack and remove retired hardware part of Refresh Projects and follow the Decommission process in coordination with Directors of Infrastructure and Asset Management Vendor Qualifications

• Preferably 5 years proven experience as Field Operations in Information Technology

• Experience in managing MDF and IDF technology rooms

• Experience working with various tools (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint)

• Working knowledge of IT Infrastructure - Windows Servers, VMWare, Cisco Network Gears, Wi-Fi, VoIP, on prem Datacenter Center, Desktop, laptops, Smartphones, EPL Data circuits, UPS, PDU, Security surveillance systems

• Excellent interpersonal and communication skills

• Ability to multitask and perform in a high-paced/high-pressure environment

• Ability to work independently or within a group to solve complex problems.

• Strong team player with service-oriented attitude and customer focus

• Vendor management skills • Must be able to lift and move equipment weighing up to 50lbs

• Must be able to travel as needed between 37 client sites in NYC 5 Boroughs including 24x7x365 sites Children’s Center and 2 Secure Detention Center facilities