EHR Training Specialist

Position Summary

The EHR Training Specialist is responsible for supporting end-user training, workflow adoption, and go-live readiness activities for a large-scale Electronic Health Record (EHR) implementation. This role serves as a trusted training resource, assisting with instructor-led training delivery, classroom facilitation, user support, and reinforcement of role-based workflows and system functionality.

The successful candidate will participate in Train-the-Trainer programs, become proficient in the deployed EHR platform and associated workflows, assist users throughout the training process, and provide at-the-elbow support during go-live events. This position requires strong communication skills, healthcare technology experience, and the ability to work effectively with clinical, administrative, and financial stakeholders.

Key Responsibilities

Training Delivery & Facilitation

• Complete Train-the-Trainer certification and maintain proficiency in assigned EHR applications and workflows.
• Support instructor-led training programs for end users across multiple implementation phases.
• Facilitate classroom and virtual training sessions as assigned.
• Reinforce standard business processes, workflows, navigation techniques, and role-based system functionality.
• Provide hands-on assistance to learners during classroom exercises and practice activities.
• Answer participant questions and provide guidance on system usage and workflow execution.
• Assist with training logistics, attendance tracking, and classroom coordination.

End-User Readiness & Adoption

• Promote user adoption through effective communication and coaching techniques.
• Identify knowledge gaps and recommend additional support or reinforcement opportunities.
• Support readiness activities to ensure users are prepared for system deployment.
• Encourage adherence to established workflows and best practices.
• Assist with documentation and readiness-related activities affecting operational and financial workflows.

Go-Live Support

• Provide at-the-elbow support during go-live activities.
• Assist end users with workflow execution and navigation within the EHR system.
• Observe user interactions and identify training deficiencies or adoption challenges.
• Escalate complex functional or workflow issues to appropriate subject matter experts.
• Document recurring issues, risks, and opportunities for additional training.

Collaboration

• Work closely with implementation teams, trainers, subject matter experts, and operational stakeholders.
• Participate in readiness meetings, training reviews, and deployment planning activities.
• Follow approved training methodologies, curriculum, and delivery standards.
• Support multiple implementation waves and adapt to changing project priorities and schedules.

Required Qualifications

• Bachelor''s degree or equivalent experience.
• 3+ years of experience delivering end-user training in healthcare, health IT, or enterprise software environments.
• Experience supporting Electronic Health Record (EHR), Electronic Medical Record (EMR), or healthcare information systems.
• Experience conducting classroom, virtual, or instructor-led training.
• Strong presentation, facilitation, and communication skills.
• Ability to explain technical concepts to non-technical audiences.
• Experience creating positive learning environments and supporting adult learners.
• Strong problem-solving and customer service skills.
• Ability to travel and work onsite is required.

Preferred Qualifications

• Experience supporting enterprise EHR implementations and go-live events.
• Experience in behavioral health, public health, community health, or healthcare delivery environments.
• Familiarity with role-based workflow training methodologies.
• Experience providing at-the-elbow support during healthcare system deployments.
• Knowledge of revenue cycle, financial workflows, or healthcare administrative processes.
• Training certifications such as ATD, CPTD, CTT+, or related credentials.
• Experience training clinical, operational, and administrative users.

Knowledge, Skills & Abilities

• Adult learning principles and instructional delivery techniques.
• Healthcare workflow and operational process understanding.
• Strong classroom management and facilitation skills.
• Effective verbal and written communication.
• Ability to manage multiple priorities across concurrent implementation waves.
• Strong organizational and documentation skills.
• Ability to build trust with users while maintaining project standards and processes.
• Proficiency with Microsoft Office Suite, Teams, and virtual training platforms.