Appliance Technical Quality Rework Lead

Appliance Technical Quality Rework Lead

Mechanicsburg, PA - On Site

Duration: 12 + Months

Description:

Perform duties as a working lead supervisor to implement product quality enhancements in a warehouse environment.

Occasional travel (out-of-town/overnight) required.

Occasional Service Call ride along to go and see issues ‘first hand’ at the consumer installation accompanied by Factory Service personnel.

Education/Experience:

Associates degree in Engineering, Manufacturing, or related field and

5 + years Industrial/Automotive/Appliance Manufacturing Quality experience or

5 + years experience Appliance Service Technician

Typical Assignment:

Inspection and/or installation of appliance product upgrade/enhancement

Environment is usually Domestic RDC (warehouse)

Work may be performed with other Supplier contractors and/or local temp labor

Customer Home visits with service providers to document customer pain points

Technical Skills:

Familiarity and experience using hand tools: drills, other powered and non powered tools

Familiarity and experience with computers and test equipment

Familiarity and experience with test and inspection SOP/Instructions

Working conditions:

Ambient temperature in RDC

Working hours normally 6am-4pm

Interact with service providers and customers

Engineering provides rework instructions, parts, any specialty tools

Warehouse provides repacking material

Warehouse provides material movers and sets inventory down

Must be able to stand for long periods

Must be able to lift 50 lbs

Must be able to use a computer and peripheral equipment

Must be familiar with spreadsheet software

Rework examples:

Inspect condenser fan operation on a refrigerator, replace if required

Install upgraded software via programmer or OTA

Inspect and replace glass door pack adhesive on a range

Customer Home examples:

Given a weekly schedule of addresses and customer calls with a service provider

Shadow the service provider while documenting the customers pain points

Gather photos/videos/failed parts and notes from the in home visit in a google form

Data is taken back to plants/engineers to understand root cause of issue to improve product

Misc:

Travel separately but work usually with partners

Computer, email address and system user id are provided

Hours worked in this position vary week-to-week

Travel time (to & from city destination) is paid (starts when you leave your house)

Possible occasional overnight travel to other warehouses regionally

We try to book travel through BCD (fully reimbursed if ghost card is not available)

All food, hotel or car expenses are reimbursed if charged to personal card