Client Relations & Business Development Coordinator

Job Description Job Description

Job Title: Client Relations & Business Development Coordinator

Company: Safe Life Home Care

Job Type: Full-Time

Location: Lombard, IL

Salary: $40,000 - $50,000 per year (Base)

Additional Pay: Performance bonuses / referral incentives

Schedule: Monday-Friday (occasional flexibility for events)

About Safe Life Home Care

Safe Life Home Care is a growing home care agency dedicated to providing compassionate, reliable, and high-quality care to our clients. We are focused on building long-term relationships with families, caregivers, and referral partners while expanding our presence in the community.

Position Summary

We are hiring a Client Relations & Business Development Coordinator to support client management, relationship building, and agency growth. This role is ideal for someone who enjoys working with people, handling client coordination, and supporting business development initiatives in a healthcare environment.

This position works closely with the Supervisor / Operations team and plays a key role in client satisfaction, retention, and referrals.

Key Responsibilities

Client Management & Coordination

• Serve as a main point of contact for clients and families

• Handle client intake calls, onboarding, and ongoing follow-ups

• Ensure high client satisfaction and address concerns professionally

• Coordinate with caregivers and internal teams to support care delivery

• Maintain accurate client documentation and records

Business Development Support

• Assist the supervisor with referral outreach and relationship management

• Communicate with hospitals, clinics, physicians' offices, and community partners

• Help track referrals, leads, and conversion outcomes

• Participate in community events, networking, and outreach initiatives

• Support strategies to increase client volume and retention

Administrative & Office Support

• Assist with scheduling, reporting, and internal coordination

• Support operational workflows and process improvement

• Provide regular updates to management on client and referral activity

Qualifications

• High school diploma required; college degree preferred

• Experience in home care, healthcare, client services, customer service, or sales support preferred

• Strong communication, follow-up, and relationship-building skills

• Organized, detail-oriented, and able to multitask

• Comfortable using office software and learning care management systems

• Professional, dependable, and client-focused

Compensation & Benefits

• Base salary: $40,000 - $50,000 annually (DOE)

• Performance-based bonuses / referral incentives

• Paid training and growth opportunities

• Supportive leadership and team-based environment

• Opportunity to grow into senior operations or business development roles

Why Join Safe Life Home Care?

• Stable, full-time role with growth potential

• Direct impact on client experience and company expansion

• Work closely with leadership and decision-makers

• Be part of a mission-driven organization that values quality care