Project Director

Major Players are partnering with an independent, award-winning experiential design agency who specialise in luxury retail installations, window displays and in-store activations for some of the world’s leading luxury retail, fashion and lifestyle brands.

They’re now looking for a Director of Projects & Client Services to lead their UK project management team, owning all UK projects, acting as first point of escalation for clients, setting team standards and process, taking a hands-on role on their largest projects, joining pitches, and supporting the Creative Director on longer-lead work.

Responsibilities:

• Lead and develop the UK project management team: performance, mentoring, recruitment and succession planning, while setting the processes and standards the team works to.
• Act as senior client liaison and escalation point, reporting to the Board and collaborating day-to-day with the Global CEO; strengthen relationships and grow repeat business across 10+ concurrent projects.
• Own project financial performance end-to-end: budgeting, forecasting, profitability, quotations, invoicing and reconciliation, and interpret client briefs accurately for internal teams and suppliers.
• Identify and mitigate project risk, and own timelines and critical paths so projects deliver on time and to expectation.
• Visit our production facility regularly to review progress and support supplier negotiations, and provide on-site leadership at surveys and installations through to client sign-off.

Experience required:

• Previous experience working in retail production, window displays and window installations
• Proven team management experience
• Strong financial acumen (project P&L, budgeting, forecasting)
• Have the ability to set process and nurture a team through change in a fast-paced environment.

Hours: Full time

Salary: £70-90,000, dependent on experience

Office location: East Central London

Office requirements: Hybrid working, 3 days per week in the office

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