Quick overview
SeniorityMid Senior
Work modeHybrid
LocationEmeryville, CA, United States
Stakeholder ManagementJira
Job description
Required Skills and Experience
- 10+ years of overall SAP experience in functional consulting, implementation, enhancement, and production support.
- At least 5 years of hands-on SAP Retail experience, preferably in a large-scale retail environment.
- Strong hands-on experience with SAP MM, including purchasing, purchase requisitions, purchase orders, goods receipts, account assignment, and invoice verification.
- Proven experience with SAP Ariba for indirect procurement, including hands-on functional support and troubleshooting.
- Experience with relevant SAP Ariba solutions, preferably Buying and Invoicing and Guided Buying, aligned with the client's deployed modules.
- Must have successfully worked on at least two SAP AMS contracts, with direct responsibility for production support, incident management, problem resolution, and SLA adherence.
- Strong understanding of the procure-to-pay lifecycle and indirect procurement processes.
- Experience troubleshooting SAP MM–Ariba integrations and coordinating with technical teams to resolve interface and data synchronization issues.
- Demonstrated experience managing P1, P2, and P3 incidents and performing root cause analysis.
- Experience with ticket management tools such as Jira or ServiceNow.
- Strong analytical, communication, documentation, and stakeholder management skills.
- Ability to work independently in a client-facing AMS environment and manage competing priorities.
Preferred Qualifications
- Experience with SAP S/4HANA and SAP Ariba integration.
- Experience with SAP Business Network and supplier collaboration, where applicable.
- Familiarity with SAP Integration Suite, Cloud Integration (CPI), or other middleware used in Ariba integrations.
- Experience with retail procurement, store operations, distribution centers, and corporate indirect purchasing.
- Experience supporting high-volume enterprise environments with formal SLA, change management, and release management processes.
- Exposure to automation and continuous improvement initiatives in SAP AMS operations.
Expected Outcomes
- Timely resolution of SAP MM and Ariba incidents within agreed SLAs.
- Stable and reliable indirect procurement operations.
- Reduced recurring incidents and improved integration reliability.
- Improved efficiency of purchase requisition, purchase order, approval, and invoice processing.
- Effective root cause analysis, knowledge management, and preventive problem management.
- Consistent support for business-critical retail and corporate procurement processes.
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