Customer Service Processor

Position Summary

The CS Processor assists patients with financial assistance, payment arrangements, and account inquiries while ensuring compliance with organizational policies and regulations. This position provides support with processing financial assistance applications and provides backup Customer Service coverage, delivering compassionate and professional service to patients.

Key Responsibilities

• Process of financial assistance applications, ensuring accuracy and timely completion.
• Assist uninsured and underinsured patients with available financial assistance programs and resources.
• Verify documentation, determine eligibility, and communicate application requirements and outcomes.
• Educate patients on payment plans, public assistance programs, and financial options.
• Establish and maintain payment arrangements and document account activity.
• Manage assigned work queues and self-pay accounts to meet quality and productivity standards.
• Provide backup Customer Service support by assisting patients with account-related questions and incoming calls.
• Collaborate with internal departments to support patient satisfaction and departmental goals.
• Maintain confidentiality of patient information and perform other duties as assigned.

Education & Experience

• High school diploma or equivalent required.

Knowledge, Skills & Abilities

• Proficiency with Microsoft Office and general computer systems.
• Strong customer service, organizational, and data entry skills.
• Effective verbal and written communication skills.
• Experience in healthcare revenue cycle, customer service, financial counseling, collections, or public assistance programs preferred.
• Knowledge of medical billing, insurance benefits, Medicare, Medicaid, and financial assistance programs preferred.
• Ability to work a 24-hour weekly schedule in an office environment.
• Strong interpersonal, organizational, and time-management skills.
• Ability to handle sensitive information with professionalism and confidentiality.
• Detail-oriented with strong problem-solving and communication skills.
• Minimum typing proficiency of 45 WPM.
• Ability to adapt to changing priorities and workflows.

Physical Requirements

• Ability to work in a fast-paced office environment.
• Prolonged sitting, computer use, and keyboarding.
• Ability to accurately review detailed information and meet established deadlines.