Job Description: HPC Resident Engineer

Job Type: Long-term contract
Work Location: Shelton, CT (On-site)

Job Summary

We are seeking a skilled and customer-focused HPC (High-Performance Computing) Resident Engineer to provide on-site technical support, system administration, troubleshooting, and break/fix services for High-Performance Computing infrastructure. The ideal candidate will have strong Linux systems administration experience, hands-on exposure to HPC environments, and the ability to diagnose and resolve hardware and software issues efficiently.

The Resident Engineer will work closely with customers, IT teams, and infrastructure specialists to ensure optimal system performance, minimize downtime, and maintain the reliability and availability of HPC systems.

Key Responsibilities

• Provide on-site technical support and resident engineering services for HPC infrastructure.
• Perform Linux system administration, including installation, configuration, maintenance, patching, and troubleshooting.
• Diagnose and resolve hardware and software issues affecting HPC servers, compute nodes, and associated infrastructure.
• Perform on-site break/fix activities, including component replacement, fault isolation, and system recovery.
• Monitor system health, performance, availability, and resource utilization.
• Troubleshoot operating system issues, system boot failures, connectivity problems, and performance bottlenecks.
• Support HPC infrastructure components, including compute nodes, storage systems, and high-speed interconnects.
• Coordinate with remote engineering teams and vendors to resolve complex technical issues.
• Perform preventive maintenance, routine system checks, and hardware diagnostics.
• Maintain accurate documentation of incidents, service requests, troubleshooting steps, and resolutions.
• Follow established service-level agreements (SLAs), operational procedures, and customer support standards.
• Communicate technical issues, progress updates, and resolutions clearly to customers and internal stakeholders.

Required Skills and Qualifications

• Strong experience in Linux systems administration, including installation, configuration, troubleshooting, and system maintenance.
• Hands-on experience supporting High-Performance Computing (HPC) environments.
• Proven ability to perform on-site hardware troubleshooting and break/fix support.
• Experience in resident engineering, infrastructure support, field service engineering, or data center operations.
• Knowledge of server hardware, compute nodes, storage infrastructure, and system