Level I IT Technician

About TeamLogic IT

TeamLogic IT provides managed, co-managed, and project-based IT services to businesses that depend on reliable, secure, and effective technology.

We are seeking a Level I Help Desk Technician to provide responsive, customer-focused support across a variety of client environments. This role is ideal for someone early in their IT career who has a strong technical foundation, enjoys troubleshooting, and wants to continue developing their skills in a managed services environment.

Role Overview

The Level I Help Desk Technician serves as a frontline technical resource for end users, handling common hardware, software, account, and connectivity issues.

This position includes both remote support and occasional on-site work at customer locations.

Key Responsibilities

• Respond to incoming support requests by phone, email, and service portal.

• Troubleshoot common desktop, software, hardware, printer, peripheral, and connectivity issues.

• Support Microsoft 365 users and basic account administration.

• Provision and configure computers and user accounts for new hires.

• Assist with password resets, account access, permissions, and basic Active Directory tasks.

• Prepare, assign, track, and ship IT assets according to established processes.

• Use remote support and diagnostic tools to resolve end-user issues.

• Escalate complex issues appropriately while maintaining accurate documentation.

• Assist with workstation setup, software installation, patching, and preventative maintenance.

• Coordinate or perform on-site support when remote resolution is not possible.

• Maintain professional communication with clients and internal team members.

• Follow established service procedures and help meet defined SLA expectations.

Qualifications

• Previous IT support, help desk, technical support, or related experience preferred.

• Strong customer service and communication skills.

• Basic troubleshooting knowledge of Windows desktops, hardware, software, and common business applications.

• Familiarity with Microsoft 365 is preferred.

• Basic Active Directory knowledge is preferred.

• Understanding of common networking concepts, Wi-Fi, TCP/IP, and network-connected devices.

• Experience with NinjaOne, Autotask, or similar RMM/PSA tools is a plus.

• Strong problem-solving, organization, and documentation skills.

• Ability to work effectively with moderate supervision.

CompTIA A+, Network+, Microsoft, or similar entry-level certifications are preferred but not required.

Employment Requirements

• Valid driver's license and ability to travel to customer locations when required.

• Ability to successfully complete any required background screening.

• Ability to work effectively in both remote and client-facing environments.

Compensation

$20–$25 per hour

This is a part-time position with the potential to transition to full-time employment.

Benefits

Benefits may include:

• Flexible scheduling

• Medical, dental, and vision insurance for eligible employees

• Professional development and certification opportunities

• Opportunity for advancement within the technical support team

Ideal Candidate

The ideal candidate is dependable, customer-focused, technically curious, and comfortable working directly with end users. They can independently resolve common support issues, follow established processes, document their work clearly, and recognize when an issue should be escalated.

This role is intended as an entry-level or early-career IT position with opportunities to develop toward Level II and more advanced infrastructure responsibilities.

Equal Opportunity Employer

TeamLogic IT of Colorado Springs is an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.