Program Manager, Systems, Tools & BI Enablement

You will join the Data, Tools, and Reporting team within the Global Places and Services (GPS) organization. We own the underlying technology, data, and unified reporting systems that serve as the single source of truth for GPS's global physical footprint and operations. We define the standardized data models, establish core KPIs, and build the data analysis and reporting structures that turn raw inputs into operational insights. By designing these foundational tools, dashboards, and analytical pipelines, our team provides the critical visibility and trusted insights that empower GPS to scale seamlessly and make high-stakes operational decisions with absolute confidence as we expand into new markets.This role follows a hybrid work schedule and reports to the Data, Tools, and Reporting Lead.

You will:

• Own GPS Tools & Systems Administration: Act as the primary owner and system program manager for all cross-functional GPS software, databases, and tools, managing user roles, custom configurations, and API integrations. This includes administering platforms and tools that facilitate advanced analytics, AI models, and are essential for robust dashboard creation.
• Establish Data Standards & Taxonomy: Define the data schemas, hierarchies, master taxonomies, and formatting rules that govern how data is formatted and uploaded into systems, critical for the ingestion and processing requirements of AI-driven analytics and foundational for effective visual management, thereby supporting operational excellence and the E2E PMO framework.
• Ensure System Data Integrity: Conduct regular database audits and quality checks to ensure uploaded information strictly aligns with established data standards and taxonomies.
• Manage System Releases & Upgrades: Coordinate software updates, system modifications, and new feature deployments, ensuring all changes are thoroughly tested and rolled out without disrupting daily operations, with a focus on integrating and maintaining AI-enhanced tools.
• Support & Train Users: Deliver technical troubleshooting, issue resolution, and system training to internal GPS teams to drive active tool adoption, including guidance on AI-powered features and workflows.

You have:

• BA/BS Degree: BA/BS degree in Real Estate, Construction, Management Information Systems (MIS), Project/Program Mgmt., Computer Science, or a related field (or equivalent practical experience).
• Enterprise Tool & Data Management Experience: 5+ years administering or configuring enterprise-level database tools, including direct ownership of user access, workflow configuration, and release testing.
• Data Standards & Architecture Experience: Proven experience setting, maintaining, and auditing data definitions, schemas, master taxonomies.
• Database & Core Scripting Skills: Proficiency in database management and basic programming or scripting (such as Python, SQL, or Bash) to manage and clean data pipelines.
• Data & Analytics: Proven experiance in creating business intellignce dashbaords and visual management tools to maintain Single source of truth

We prefer:

• Greenfield System Implementation Experience: Experience leading the evaluation, initial database setup, and roll-out of net-new software tools from scratch, with a preference for implementing AI-driven platforms, solutions and data management insights.
• Physical Footprint Data Experience: Experience managing databases and tools specifically for teams in physical operations, corporate real estate, construction, or facilities management.
• Multi-Market Database Administration: Experience managing, configuring, and supporting tools and databases across multiple global regions where operational rules, localization compliance, and data requirements vary by market.