Quick overview
Job description
Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we’re reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses.
We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact.
At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We’re looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry
The Senior Manager, Customer Success is responsible for the overall success of our Enterprise Customers, post implementation. Responsibilities include overseeing and mentoring a team of Enterprise Customer Success Managers, who strive for retention, adoptions, and key metrics such as customer health and NPS. The Senior Manager, Customer Success will work cross-functionally with key teams such as Sales, Customer Experience, CS Operations, Support, Product and Development as the voice of the end user to support success goals.
Similar jobs
- AG

Partner Success Manager (Rocket Travel by Agoda) (Chicago/ Dallas Based, Relocation Provided)Recently posted Auto Apply
Agoda · Chicago or Dallas · Hybrid 🇺🇸
Stakeholder ManagementOnboardingAccount Management+6$60k - $90k/yr - RE

Customer Success Manager (CSM)Recently posted Auto Apply
Remarcable Inc · Omaha · On-site 🇺🇸
OnboardingSOC 2Account Management+4Customer ServiceSalary not listed - DO

Technical Customer Success ManagerRecently posted Auto Apply
Doppler · Remote - USA · Hybrid 🇺🇸
OnboardingAccount ManagementArticulate+4Customer ServiceSalary not listed - TH

Senior Customer Success Manager Auto Apply
Trella Health · Hybrid - Atlanta or Philadelphia · Hybrid 🇺🇸
OnboardingAccount ManagementCare Coordination+4Customer ServiceSalary not listed - TH

Future Opportunities - Customer Success Managers Auto Apply
Trella Health · Remote - United States · Remote 🇺🇸
OnboardingAccount ManagementCare Coordination+4Customer ServiceSalary not listed - TE

Customer Success Manager Auto Apply
Teikametrics · United States · Hybrid 🇺🇸
RecruitingAccount ManagementCRM+4Customer ServiceSalary not listed - ST

Director, Client SuccessRecently posted Auto Apply
Storable · United States · Hybrid 🇺🇸
Account ManagementCRMContinuous Improvement+5Salary not listed - PI
Customer Success Manager Auto Apply
Pillar · New York · Hybrid 🇺🇸
OnboardingAccount ManagementCRM+8Customer ServiceSalary not listed - PE
Customer Success Manager Auto Apply
Poka EN · Atlanta · Hybrid 🇺🇸
OnboardingCustomer SuccessTelemedicineCustomer ServiceSalary not listed - NS

Client Experience Coordinator Auto Apply
North Shore Pediatric Therapy · Chicago · Hybrid 🇺🇸
OutreachSchedulingSalary not listed - ZU

VP, Customer Success Auto Apply
Zushealth · United States · Hybrid 🇺🇸
Customer SuccessEHRCustomer Service$200k - $240k/yr - WO
Customer Success Manager Auto Apply
Workwave · Remote · Remote 🇺🇸
Customer SuccessCustomer Service$90k - $100k/yr