Trade Floor Support

Summary

Provides technical assistance and rapid issue resolution for trading systems, hardware, and applications used by front-office personnel on the trading floor.

Responsibilities

• Provide real-time technical support for traders and front-office staff, resolving issues related to trading platforms, market data feeds, hardware, and network connectivity.
• Monitor the health and performance of trading systems and escalate incidents as needed.
• Collaborate with infrastructure, application, and networking teams to troubleshoot and resolve problems.
• Document recurring issues and contribute to the creation of support guides and knowledge bases.
• Ensure minimal downtime and maintain compliance with operational and regulatory standards.

Skills

• Experience supporting trading platforms, financial systems, or high-pressure environments.
• Knowledge of market data applications such as Bloomberg, Reuters, or ICE.
• Familiarity with Windows, Linux, scripting, and basic networking.
• Strong problem-solving, communication, and multitasking skills.
• Ability to work in a fast-paced, time-sensitive environment.

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