Director of Infrastructure

Description
We are looking for an experienced director of infrastructure to lead enterprise technology operations for a complex university environment in Worcester, Massachusetts. This role will set the direction for modern, reliable, and scalable infrastructure services while strengthening operational excellence across multiple sites. The Director of Infrastructure will work closely with senior stakeholders to align technology investments with institutional priorities and build a strong leadership culture across core infrastructure teams.

Responsibilities

Provide strategic oversight for enterprise infrastructure functions, including cloud platforms, networks, telecommunications, data center services, storage, backup, and daily operations. Guide infrastructure modernization initiatives across multiple locations, improving service quality, resilience, and long-term scalability. Lead and develop managers and senior technical staff, creating a leadership structure that supports growth, accountability, and strong team performance.

Define and monitor service standards, governance practices, operational metrics, and performance expectations to strengthen delivery consistency. Ensure infrastructure services remain secure, highly available, and dependable for critical institutional needs. Direct long-range planning for infrastructure capacity, technology lifecycles, disaster recovery, and business continuity readiness. Collaborate with cybersecurity, applications, data, and business leaders to shape an integrated enterprise technology strategy.

Oversee budgets, vendor relationships, and infrastructure investments while balancing innovation, risk management, and operational stabi
Requirements
10+ years of progressive experience leading enterprise infrastructure organizations in complex environments. Demonstrated success driving organizational change and improving operational maturity within large-scale technology functions. Strong background in enterprise infrastructure, including cloud operations, network architecture, and data center environments. Proven ability to lead through managers and develop high-performing leadership teams.

Experience establishing governance models, service metrics, and operational standards for infrastructure delivery. Strong strategic planning skills with the ability to align technology roadmaps to business objectives. Knowledge of disaster recovery, business continuity, and resilient infrastructure practices. Excellent communication and stakeholder management skills with executive-level business partners. Technology Doesn't Change the World, People Do.

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