Quality Assurance Clerk - Dallas, TX

Professional Civil Process (PCP) is looking for a Quality Assurance Clerk – a person who wants to go above and beyond for the legal support industry. We’re looking for someone with exceptional energy and enthusiasm to join our Server Operations Team.

About PCP:

• PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
• We’ve been serving the legal community for over forty years.
• PCP currently handles over 140,000 services of process documents annually.
• Our corporate headquarters is in Spicewood, Texas, with an office opening near Dallas, TX.
• PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).

About the position:

Quality Assurance Clerk:

• Monitor the quality of service of process reports in the regions assigned
• Print service documents and prepare route for process servers

• Answers incoming calls from process servers and agents
• Answers incoming calls from customers calling A-Plus Delivery
• Input service of process data information into computer system
• Check and complete emails and voicemails in a timely manner
• Perform other tasks assigned

About you:

• High school diploma or equivalent
• 1-2 years of office experience
• Basic computer skills
• Highly developed sense of integrity and commitment to customer satisfaction
• Has “thick skin” and is able to handle complaints and unpleasant calls
• Has a pleasant, patient and friendly attitude
• Strong decision making and analytical abilities
• Accuracy in grammar and spelling
• Able to understand and follow instructions
• Excellent interpersonal and communication skills
• Organization skills
• Flawless attendance
• Commitment to team results; a team player

Compensation, Hours, and Benefits:

• Full Time - Flexible hours - 40 hour weeks
• Staring rate - $15/hour
• Dental/Vision plan - available immediately upon hire
• MEC Health Plan - "Minimum Essential Coverage" (Preventative Care only) - after sixty (60) days of service
• Paid Time Off (PTO) - after six (6) months of service
• Holiday Pay - after six (6) months of service
• 401k savings plan with company matching - after one (1) year of service
• Casual work environment