Service Management Lead: Incident, Problem & Change

Linkly in Melbourne is seeking a Service Management Lead to own problem, change and incident management for our payment integration platform. You'll ensure incidents convert to properly managed problems, drive root-cause analysis, and push findings into change and backlog workflows for remediation.

You'll shape the process across Infrastructure and Delivery, educating teams and building buy-in with influence rather than authority in a fast-moving fintech environment.