ICT Support and Test Engineer

Position: ICT Support and Test Engineer

Salary: AUD 70,000 to AUD 80,000 per annum

Employment Type: Full-Time

Location: Adelaide, SA 5000

About the Position

We are seeking a motivated and technically capable ICT Support and Test Engineer to join our team. The successful candidate will be responsible for providing day-to-day ICT technical support, troubleshooting hardware and software issues, maintaining IT systems, and conducting testing and quality assurance of ICT applications, systems, and solutions.

Key Responsibilities

• Provide first- and second-level technical support to staff and users.
• Install, configure, maintain, and troubleshoot computers, peripherals, software, networks, and other ICT equipment.
• Diagnose and resolve hardware, software, connectivity, and system-related problems.
• Monitor ICT systems and assist in maintaining system availability, performance, and security.
• Conduct functional, integration, regression, user acceptance, and other relevant testing of ICT applications and systems.
• Develop and execute test cases, test scenarios, and test plans.
• Identify, document, track, and follow up on software defects and technical issues.
• Work closely with developers, vendors, and other stakeholders to investigate and resolve identified issues.
• Maintain accurate records of ICT assets, incidents, service requests, test results, and system documentation.
• Assist with system upgrades, deployments, configuration changes, and implementation of new ICT solutions.
• Provide user guidance and basic ICT training where required.
• Ensure compliance with organizational ICT policies, procedures, and information-security requirements.
• Perform other ICT-related duties as assigned.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Electronics and Communication Engineering, or a related field.
• 1-2 years of relevant experience in ICT support, system administration, software testing, or a related role.
• Good knowledge of computer hardware, operating systems, networking, and common business applications.
• Practical experience in software/application testing and quality assurance.
• Familiarity with test case preparation, defect tracking, and test documentation.
• Knowledge of databases, SQL, web applications, and basic scripting/programming will be an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good written and verbal communication skills.
• Ability to work independently as well as effectively within a team.

Desirable Skills

• Experience with help-desk or IT service-management systems.
• Knowledge of networking protocols and troubleshooting tools.
• Familiarity with software testing tools and methodologies.
• Understanding of cybersecurity and data-protection principles.
• Experience working with cloud-based applications and services.
• Relevant professional certifications in ICT, networking, system administration, or software testing will be an advantage.

What We Offer

• Competitive salary and benefits.
• Professional and technical development opportunities.
• A collaborative and supportive working environment.
• Opportunities to work with modern ICT systems and technologies.