Customer Service Assistant

Signal Tru Brand is a forward-thinking experiential company dedicated to delivering standout events that capture attention and build meaningful connections. We bring ideas to life through seamless execution, exceptional service, and a commitment to elevating every client experience. Our team thrives on creativity, precision, and a shared passion for making every event unforgettable.

Job Description

We are looking for a motivated Customer Service Assistant to support daily client interactions, ensure smooth communication, and assist in providing outstanding service. This role plays a key part in maintaining our reputation and supporting the ongoing success of our brand by helping clients feel valued, informed, and well-assisted.

Responsibilities

• Provide professional and timely assistance to customers via phone, email, and internal communication channels

• Maintain accurate records of client interactions and follow-up activities

• Support the customer service team with administrative tasks and coordination

• Assist in resolving customer inquiries with clarity, patience, and efficiency

• Uphold brand standards in all communications

• Collaborate with internal departments to ensure consistent and effective service delivery

Qualifications

• Strong communication and interpersonal skills

• Ability to stay organized, multitask, and prioritize effectively

• Professional attitude with a customer-focused mindset

• Problem-solving abilities and strong attention to detail

• Ability to work independently and as part of a team

• Basic proficiency with office and communication tools

Benefits

• Competitive yearly salary: $46,000 – $50,000

• Opportunities for professional development and long-term growth

• Supportive and collaborative work environment

• Skill-building opportunities through hands-on responsibilities

• Full-time, stable position with a clear path for advancement