Utility Billing Clerk

Description

The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

• Scrutinizes billing journals for cycle bills to verify accuracy by reviewing meter reads for exceptions such as high/low readings, zero usage, and any other anomalies; and generating investigation orders to appropriate divisions for investigations.
• Reviews MVRS exception reports by writing and printing investigation orders to appropriate divisions for unheard meters; check for demands resets; and monitoring inactive meters.
• Assists with creating billing journals to calculate cycle bills after importing readings into cycles on the Customer Information System (CIS); downloading pre-exceptions lists; and verifying totals on meters imported/exported.
• Processes manual and final bills; assists with billing cycle close out; verifying batch totals, due dates, verifying e-bills, etc. prior to update.

ADDITIONAL DUTIES

• Processes final and off-cycle bills; generates customer correspondence; schedules and conducts customer hearings; tracks postage expense and reconciling balance to USPS records; and keys data for new services and OutDoor Lights.
• Monitors for disconnected accounts checking for unauthorized usage or to determine for final billing.
• Reviews and checks meter changes for each cycle; checks meters for two cycles; and files orders if the meters are operating properly after two months.
• Completes assigned learning management courses and attends meetings and training sessions.
• Performs additional duties to support operational requirements as assigned.

Education and Experience
High School Diploma or GED, with knowledge necessary to understand basic operational, technical, or office processes, and over one year up to and including three years of experience.
An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above
Certifications/Licenses

• Valid driver’s license and acceptable driving record according to City criteria

Job Knowledge
Basic familiarity with the work to know common principles and terminology and to understand and solve simple problems.
Reading
Intermediate: Ability to read papers, periodicals, journals, manuals, dictionaries, and thesauruses.
Writing
Intermediate: Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.
Math
Basic: Ability to perform the four basic arithmetic operations.
Communication Skills
Requires regular and routine interaction involving exchange and receipt of information.
Independence and Decision-Making
Normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.
Technical Skills
Work requires the use of standard technical skills appropriate to the work environment of the organization.
Fiscal Responsibilities
No budgetary/fiscal responsibility.
Supervisory Responsibilities
No responsibility for the direction or supervision of others.

PHYSICAL DEMANDS

• Sedentary physical effort, exerting up to 10 lbs. occasionally, occasionally or negligible weights frequently, sitting most of the time.
• Constant sitting, handling; adequate vision, hearing, talking to use computer, telephone and communicate effectively with others.
• Frequent standing, walking, carrying, reaching, fine dexterity, climbing.
• Occasional lifting, pushing/pulling, kneeling, crouching, bending.
• Rare twisting.

NON-PHYSICAL DEMANDS

• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
• Regular and predictable attendance is expected.
• Frequently experiences performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work.
• May occasionally experience time pressure.
• Rarely experiences frequent change of tasks, irregular work schedule/overtime, noisy/distracting environment.

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE
Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.
WORK ENVIRONMENT
This work is performed in an office environment where there are no health, safety, or environmental factors. The employee must wear appropriate protective equipment as apparent or assigned, if any.