Director Of Patient Business Services

EDUCATION/ EXPERIENCE:

• Bachelor’s degree in healthcare administration, business, finance or related field preferred; equivalent relevant experience may be considered.
• Minimum five years of progressive hospital revenue cycle or patient financial services experience, including at least three years of people leadership, preferred.
• Experience with Epic revenue cycle applications a plus.
  

KNOWLEDGE:

• Possesses detailed knowledge of all billing, regulatory and compliance requirements for all Payers.
• Demonstrated strength in professional and interpersonal communication skills (written, verbal, and electronic).
• Knowledge of all billing computer programs utilized along with Lotus, Microsoft Word, and Excel.
• Knowledge of spreadsheets for data analysis, and basic correspondence.
• Through knowledge of SPH payment policies, verification, authorization, billing and posting processes. Ability to achieve cognitive, organization and emotional maturity to deal effectively with multiple tasks, stresses, deadlines, difficult situations and/or customers.
• Ability to work independently with minimal direction, manages multiple tasks, perform detailed assignments, and manage and disseminate information with accuracy.
• Proficiency with EHR billing workflows, Excel, reporting and business intelligence tools; ability to investigate complex claims and reimbursement issues.
• Possesses interpersonal/communication skills necessary for effective, non-judgmental, and empathetic patient care and customer relations.