Start searching
Back to Jobs
Technology

Technical and Software Support Specialist

HarrisPA🇺🇸United States

Why this role stands out

This hybrid role at Harris offers a fantastic opportunity to grow your technical expertise in a reputable company, supporting critical software and infrastructure while enjoying a competitive salary. You'll thrive here if you possess strong problem-solving skills and a passion for client satisfaction, making this an excellent next step in your career journey. Apply today to join a dynamic team and make a real impact!

Quick overview

Salary$70k - $80k/yr
SeniorityMid Senior
Work modeHybrid
LocationPA, United States
SQLSQL ServerMFAOAuthSAMLSSOActive DirectoryDNSMicrosoft OutlookPowerShellVMware

Job description

What you'll do
  • Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
  • Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
  • Administer, support, and optimize Windows Server infrastructure, Active Directory, Group Policy, DNS, storage, and core enterprise services.
  • Support and troubleshoot Remote Desktop Services environments, including RD Gateway, RD Web Access, Connection Broker, Session Hosts, SSL/TLS certificates, remote access security, and SSO integrations.
  • Implement and manage identity and access management solutions, including Microsoft Entra ID, SSO, MFA, SAML, OAuth, OpenID Connect, IIS and role-based access controls.
  • Support VMware-based virtual infrastructure, including provisioning, migrations, snapshots, storage management, backup and recovery, disaster recovery, and capacity planning.
  • Provide operational support for Microsoft SQL Server, including maintenance, security, performance troubleshooting, backups, auditing, and migration activities.
  • Develop PowerShell automation to improve administration, reporting, auditing, troubleshooting, and operational efficiency.
  • Implement Self-Service Password Portal for users to manage their own passwords
  • Identify when software or technical issues should be escalated to development and provide clear supporting details.
  • Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.

What we're looking for
  • Bachelor's degree in human resource management, accounting, business, or equivalent related work experience
  • Some knowledge of AP and payroll processes, human resource management workflows.
  • Excellent interpersonal, customer service and written and oral communication skills
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
  • Strong work ethic and self-starter, ability to work independently and as a team player.
  • Strong analytical, troubleshooting, and problem-solving abilities
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Positive, professional, and solutions-oriented approach

Competencies:
Action Oriented
Approachability
Customer Focus
Communicative
Strong Listening Skills
Patience
Peer Relationships/Team Player
Technical Oriented and Adaptability
Required Qualifications:
  • Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.
  • Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
  • Prior knowledge of ProSoft a plus, but not required.

What will make you stand out
  • Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows
  • General experience in accounts payable, HR/payroll systems support
  • Some basic accounting knowledge
  • Creating training videos
  • Updating User Guides
  • Accounting knowledge will set a candidate apart

Salary: $70,000 - $100,000 USD per year.

Similar jobs

Apply