Account Manager - iGaming - Remote, Australia

Location: Remote, Australia or GMT+8 countries

About the Hiring Company:
Within the Account Management Team, the Account Manager aims to create long-term, trusting relationships with key customers. They are accountable for all communications between the business and its clients. Ultimately aiming to grow revenue for the business, they will maximize the use of our software and back office tools whilst looking to upsell our product suite where possible.

Liaising daily with the customers, the Account Manager will also manage critical escalations and collate feedback from the customer and the market in general to feed back into the Operations and Product teams.

KEY RESPONSIBILITIES:

• Act as the main conduit between the clients and the business in all matters

• Identify new business opportunities with existing clients

• Collate and assess client product requests and feedback into internal teams

• Forecast, track and analyze Key Performance Indicators

• Propose commercial incentives for growth

• Analyze campaign/promotions performance and provide recommendations for improvements

• Manage critical escalations between the business and the client

REQUIREMENTS & SKILLS:

• 2+ years’ experience in the online gaming industry, ideally in crypto space

• Excellent English, including strong business English communication skills. Additional Asian languages are a plus.

• Previous work experience in a similar Operations role

• Good understanding of key performance indicators in online gaming industry

• Ability to influence key decision makers at executive and C-level

• Ability to work in a fast-paced environment and adapt quickly to the business needs

• Strong negotiation and presentation abilities

• Excellent interpersonal and communication skills (written and verbal)

• Strong organizational skills

• Attention to detail

• Project Management skills

Interested?

If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.

SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming & Crypto experts globally.