Software Asset Management (SAM) Specialist

Key Responsibilities

• Build, maintain, and defend the Effective License Position (ELP) for assigned publishers, reconciling entitlements against deployment and consumption.
• Own compliance end-to-end: audit readiness, true-up exposure, and remediation of over- and under-licensing.
• Support internal and external audits with source-traceable entitlement and usage evidence.
• Operate ServiceNow SAM Pro for discovery, normalization, and reconciliation and maintain accurate license, entitlement, and contract records.
• Analyze consumption to drive reclamation and cost optimization.
• Own the renewal calendar and drive renewals to close ahead of expiry, routing requisitions and approvals within required lead times.
• Evaluate proposals, support negotiation, and manage contract terms and co-termination.
• Report accurately on inventory, consumption, compliance, and renewal status, and escalate risk early.

Required Skills and Qualifications

• 4 to 8 years in Software Asset Management, IT Asset Management, or software procurement and licensing.
• Demonstrated ability to construct and interpret an Effective License Position (ELP).
• Hands-on experience with ServiceNow SAM Pro, or a comparable platform such as Flexera or Snow License Manager.
• Direct experience owning software renewals or contracts.
• Hands-on exposure to at least one complex publisher (Microsoft, Oracle, IBM, or SAP), plus a strong grasp of perpetual, subscription, and SaaS licensing.
• Experience with procurement tooling such as Ariba, Coupa, or ServiceNow.
• Proven ability to work in ambiguous, low-documentation environments and build a working process independently.
• Strong Excel and reporting skills and good stakeholder communication.
• US-person status required.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist, SAM.
• Exposure to audit defense and vendor true-up negotiations.