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Senior Business Solutions Lead

Careers @ MUFG Pension & Market ServicesParramatta🇦🇺AustraliaPosted 18 Oct 2026

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationParramatta, Australia
Posted1 week ago
Stakeholder ManagementBusiness AnalysisCRMComplianceContinuous ImprovementProcess ImprovementGenerative AI

Job description

Bring your expertise to an industry with purpose, scale and global impact.

At MUFG Pension & Market Services, your expertise in business analysis, process improvement, product ownership and financial advice technology can translate into meaningful work supporting better retirement outcomes for Australians.
As Senior Business Solutions Lead, you’ll play a key role within Retire360, taking ownership of advice systems, processes and technology-enabled improvements. You’ll work across Advice, Product, Operations and Technology to simplify how work gets done, improve adviser and client experiences, and turn complex business problems into practical, scalable solutions.
You don’t need to be a superannuation specialist. We’re particularly interested in people who understand financial advice technologies and processes and can combine strong business analysis capability with process improvement and product ownership experience.

What you’ll be doing

  • Own and help manage advice systems and products, working with business and technology stakeholders to ensure they continue to meet adviser, client and operational needs.
  • Lead end-to-end analysis of adviser, client and operational processes, documenting current-state workflows and designing practical future-state solutions.
  • Identify opportunities to simplify processes, remove manual activity and improve workflows through automation, AI and technology enablement.
  • Translate complex business problems into clear requirements, process designs, business rules and scalable technology-enabled solutions.
  • Apply your product ownership mindset to prioritise improvements, shape capability roadmaps and ensure solutions address the underlying business problem.
  • Lead discovery sessions and workshops across Advice, Product, Operations, Technology, Risk and Compliance, challenging existing processes and building alignment around future-state solutions.
  • Support solutions through the full lifecycle, including discovery, design, requirements, testing, operational readiness, implementation and post-implementation optimisation.
  • Define measures of success and track benefits such as improved adviser experience, reduced manual effort, increased capacity, faster turnaround times and reduced operational risk.

What we’re looking for

You’ll bring a combination of business analysis, process improvement and product ownership capability, ideally gained within financial advice, wealth management or a related technology environment.
You will also have:
  • Demonstrated experience as a Business Analyst, Product Owner, process improvement specialist or business solutions professional, ideally operating on complex or cross-functional initiatives.
  • Experience with financial advice technology, such as Xplan or comparable financial planning, CRM, workflow or case-management platforms.
  • Strong capability in process mapping, process documentation, requirements definition, workflow design and current-state/future-state analysis.
  • Experience owning or managing business systems or technology-enabled products and working closely with Product, Technology and operational teams.
  • A track record of identifying process inefficiencies and delivering practical improvements through simplification, automation or technology.
  • Strong stakeholder management and facilitation skills, with the confidence to challenge existing practices and influence senior stakeholders.
  • A practical technology mindset and an interest in tools such as Power Platform, Power Automate, AI and generative AI to solve real business problems.
  • Experience working in regulated financial services would be advantageous, but previous superannuation experience is not essential.

Some of our Employment Benefits

  • Flexible Working – hybrid model enabling our employees to work in the office and at home
  • Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
  • Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose
  • Talent Referral Program
  • Salary Sacrificing via Superannuation
  • Employee Assistance Program
  • Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
  • Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
  • Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

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