Senior Technology Solutions Specialist

You may occasionally be required to travel for business

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

This Is Helix. Powered by You.

AtBMC Helix, we don't do ordinary. We're theAI-native enginebehind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix ofcurious minds, creative thinkers, and courageous builderswho believe tech should change the game-not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose-through organic innovation, strategic acquisitions, and relentless R&D. Our open-firstAgentic AI platformempowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you're looking for a place where your ideas will be heard - this is the place for you!

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Performing a range of systems security-related activities including proactive monitoring, reactive support, and documentation of security incidents to support the SaaS Eco-System and ensure configuration management and security standards are applied
• Analysing security breaches and other security-related incidents to identify root causes and ensure systems changes are identified and assessed while escalating potential breaches to the SaaS Security Team
• Analyse, review and responding to security alerts and incidents
• Ensure continuous compliance with policies, standards and best practice
• General security initiatives and risk assessments to improve the state of security
• Proactive monitoring of cloud-based Database Technologies and ensuring High Availability
• Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems
• Primary point of contact for impact situations and escalation for wider team engagement.
• Ensure communications are taking place on regular intervals to customer/internal/external stakeholders.
• Provide Tier 2 level troubleshooting and isolation of application events.
• Ability to quickly assess the business and technical situation and enabled to make decisions
• Adept at both English verbal and written communication
• Ensure accuracy for all scheduled reports within Operations and proactively.
• Initiate corrective actions by opening tickets in the queue of the appropriate teams.
• Team player which includes mentoring and knowledge sharing across the team.
• Proactively identify opportunities for improvement and offer/create viable recommendations/options.

To ensure you're set up for success, you will bring the following skillset & experience:

• BS/BE degree in CS/EE or equivalent experience
• Excellent written and verbal communication skills
• Strong experience in Cloud services and other RDBMS software (i.e Oracle, PostgreSQL, & MySQL)
• Strong Knowledge of Security technologies and processes
• Experience in operating within complex cloud based environments
• Minimum of 5-8 years' experience in a cloud-based or IT industry equivalent.
• Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres.
• Troubleshooting skills with considerable depth and experience
• Experience working at a Help Desk, Technical Call Center, NOC or equivalent environment.
• Knowledge and understanding of BMC-Remedy Products is an added advantage
• Directory Service/LDAP, specifically Active Directory/SAML but not essential
• Networking experience desired: working knowledge of TCP/IP, SNMP, firewall, proxy, etc.
• Knowledge and understanding of BMC-Remedy Products is an added advantage
• ITIL (Information Technology Infrastructure Library) foundation certification is a plus.

Why Work Here? Because You'll Matter.

We're not hiring for roles-we're hiring forimpact. At Helix, you'llsolvehard problems, buildsmart solutions, and work with people who challenge and champion you. You'll see your ideas come to life-and your work make a difference.

We believe intrust, transparency, andgrit. Our culture is inclusive, flexible, and built for people who want to stretch themselves- andsupport others doing the same. Whether you're remote or in-office, you'll find space toshow up fully and contribute meaningfully.You won't be boxed in-you'll be backed up.

Make Your Mark At Helix

If Helixexcites youbutyou'reunsure if you meet every qualification,. We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

We use AI technology to support parts of our recruitment process, but people-not algorithms-make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We're committed to ensuring that technology enhances fairness, efficiency, and the candidate experience-never replaces genuine human judgment.