Business Analyst With Complaints

XPT Software Australia Pty Ltd Contract

Business Analyst With Complaints

Sydney, Australia Posted on 09/18/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Job Description

• Work as a Senior Business Analyst supporting Complaints (50%) and Deceased Estates (50%).
  
• Gather and document business requirements from stakeholders.
  
• Analyse current processes and identify gaps, impacts, and improvement areas.
  
• Work closely with business and Agile delivery teams.
  
• Prepare process flows, business requirements, and functional documentation.
  
• Support UAT, testing, and business readiness activities.
  
• Coordinate with stakeholders to ensure requirements are clearly understood and delivered.
  
• Assist with process improvements, SOP updates, training, and change management.
  
• Experience in banking/financial services, complaints, or deceased estates is highly desirable.
  
• Strong stakeholder management and communication skills required.