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Full time
Operations & Project Management
XS

Business Analyst With Complaints

XPT Software Australia Pty LtdSydney, Sydney🇦🇺AustraliaPosted 30 Sept 2026

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
On Site
Location
Sydney, Sydney, Australia
AgileStakeholder Management

Job Description

XPT Software Australia Pty Ltd Contract

Business Analyst With Complaints

Sydney, Australia Posted on 09/18/2026

  • XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  • XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  • We have 120+technocrats in Australia working at our clientlocations.
  • XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  • We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
  • Work as a Senior Business Analyst supporting Complaints (50%) and Deceased Estates (50%).
  • Gather and document business requirements from stakeholders.
  • Analyse current processes and identify gaps, impacts, and improvement areas.
  • Work closely with business and Agile delivery teams.
  • Prepare process flows, business requirements, and functional documentation.
  • Support UAT, testing, and business readiness activities.
  • Coordinate with stakeholders to ensure requirements are clearly understood and delivered.
  • Assist with process improvements, SOP updates, training, and change management.
  • Experience in banking/financial services, complaints, or deceased estates is highly desirable.
  • Strong stakeholder management and communication skills required.

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